Terms of Service

Last updated: 2026-05-10 · Version v1.0.0

These Terms of Service ("Terms") govern your access to and use of the IP Geo API service available at iploc.eu (the "Service"). By accessing the Service or by creating an account you agree to be bound by these Terms.

1. Definitions

• Service — the IP geolocation and threat-detection API, the website at iploc.eu, the developer dashboard, the documentation and any related software made available by the Provider.
• Provider — the provider of the Service, established in the Netherlands. Specific corporate details (legal entity name, KVK number, VAT identification) are disclosed in the Customer-facing invoice once a paid plan is activated.
• Customer — the natural or legal person who creates an account or otherwise accepts these Terms.
• End User — any individual whose IP address is submitted to the Service by the Customer's application.
• API — the programmatic interface exposed by the Service over HTTPS.
• Free Plan — the no-cost tier (currently up to 1,000 requests per day per account) with reduced SLA, rate limits and feature scope.
• Paid Plan — any subscription plan with monthly or annual fees, including Starter and Business.

2. Acceptance and changes

By using the Service you accept these Terms and the Privacy Policy. The Provider may amend these Terms by publishing an updated version at iploc.eu/terms/. Non-material changes take effect immediately. Material changes that adversely affect the Customer (for example: a reduction in committed quota, a price increase on an active Paid Plan, the introduction of a breaking API change) take effect no earlier than twelve (12) months after publication, except where required earlier by applicable law, security incidents, or sub-processor changes outside the Provider's control. The Customer's continued use of the Service after the effective date constitutes acceptance.

3. Right of use

Subject to these Terms and timely payment of fees, the Provider grants the Customer a non-exclusive, non-transferable, non-sublicensable, revocable right to access the Service and to integrate its responses into the Customer's own products. The Customer may not resell, redistribute, sublicense, or otherwise make the Service available to third parties as a standalone offering without prior written permission from the Provider. Caching individual API responses within the Customer's own application is permitted; bulk export of the underlying database is not.

4. Acceptable use

The Customer agrees not to:

• scrape, crawl, harvest or otherwise systematically download the Service or its underlying datasets in a manner inconsistent with the API's intended request/response pattern;
• reverse-engineer, decompile or attempt to derive the source code, model weights or proprietary algorithms of the Service, except to the extent permitted by mandatory law;
• exceed ten (10) requests per second on the Free Plan without prior upgrade to a Paid Plan; the Provider may throttle, return HTTP 429, or temporarily suspend accounts that materially exceed published limits;
• use the Service to violate applicable law, including export controls, sanctions, anti-spam, anti-fraud, or data-protection law;
• use the Service for purposes that primarily aim to identify, profile or surveil individual End Users beyond what is strictly necessary for the Customer's legitimate business purpose;
• share account credentials or API keys with third parties; each API key is issued to a single Customer account.

5. Fees and payment

All fees are quoted and charged in Euro (EUR), exclusive of value-added tax (VAT) where applicable. Paid Plans are billed in advance on a monthly or annual cycle through Mollie B.V. or Stripe Payments Europe Ltd. The payment term is fourteen (14) days from invoice date. Subscriptions auto-renew at the end of each billing cycle unless cancelled at least one (1) day before renewal. Refunds for the current billing cycle are not provided except where required by mandatory consumer-protection law or under the SLA clause below. Late payment may result in suspension of the API key after a written reminder and a fourteen (14) day cure period.

6. Service level (SLA)

The Provider targets 99.5% monthly uptime on Paid Plans, measured against the public API endpoint. The Free Plan is offered as-is with no committed SLA. If measured monthly uptime falls between 99.0% and 99.5% the Customer is entitled, upon written request within thirty (30) days, to a service credit equal to ten percent (10%) of the monthly fee for the affected month. Below 99.0%, the credit is twenty-five percent (25%). Service credits are the sole and exclusive remedy for unavailability. Scheduled maintenance announced at least seven (7) days in advance does not count against uptime.

7. Liability

To the maximum extent permitted by applicable law, the Provider's total aggregate liability under or in connection with these Terms is limited to the fees actually paid by the Customer for the Service during the twelve (12) months preceding the event giving rise to the claim. The Provider is not liable for indirect, incidental, consequential, special or punitive damages, including loss of profit, loss of revenue, loss of goodwill, loss of data, or business interruption, even if advised of the possibility of such damages. The Provider is not liable for the accuracy, completeness or timeliness of geolocation results, threat-detection classifications, or any other data delivered through the Service; such data is derived in part from third-party licensors and is provided on an "as-is" basis. Customers must perform their own validation before relying on the Service for high-stakes decisions (for example: access control, fraud prevention, regulatory compliance, life-safety).

8. Intellectual property

The Service, including all software, documentation, datasets, trademarks and the iploc.eu brand, is and remains the exclusive property of the Provider and its licensors. No title or ownership is transferred to the Customer. The Customer retains all rights in the Customer's own content (input parameters, customer code, customer datasets). Data delivered by the API is licensed, not sold; redistribution outside the Customer's own application requires prior written consent of the Provider.

9. Termination and data export

Either party may terminate the agreement at the end of the then-current billing cycle with thirty (30) days prior written notice. The Provider may terminate or suspend the Service immediately upon a material breach by the Customer that is not cured within thirty (30) days of written notice, or immediately upon a Customer insolvency event, fraud, or violation of clause 4 (Acceptable use). Within thirty (30) days after termination, the Customer may request a structured export of its account data and request logs in a commonly used format. Thirty (30) days after termination, the Provider will permanently delete the Customer's account data, except for the records the Provider is legally required to retain (notably tax records under Dutch law, see Privacy Policy).

10. Force majeure

Neither party is liable for failure or delay in performance to the extent caused by an event beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, fire, flood, pandemic, governmental action, internet or telecommunications failure not caused by the affected party, denial-of-service attacks, or upstream provider outages. The affected party will notify the other without undue delay and will use commercially reasonable efforts to mitigate.

11. Governing law and jurisdiction

These Terms and any non-contractual obligation arising out of or in connection with them are governed by the laws of the Netherlands, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The competent court is the District Court of Noord-Holland (Rechtbank Noord-Holland), the Netherlands, without prejudice to the Customer's mandatory consumer-rights forum if applicable.

12. Contact

Questions about these Terms can be sent to support@iploc.eu. Privacy- and data-subject-rights inquiries should be sent to privacy@iploc.eu and are described in detail in our Privacy Policy.

Dutch translation: see /voorwaarden/. In case of conflict between the English and Dutch versions, the Dutch version prevails for Customers established in the Netherlands and the English version prevails for all other Customers.